Frequently Asked Questions

Calena is a US-based brand for home fitness and everyday-movement equipment. The lineup includes wearable weights, fabric resistance bands, cork and EVA yoga blocks, Pilates rings, boards and a reformer, foam rollers, massage balls, a handheld massager, an under-desk walking pad, a pull-up and dip station, a BLE/ANT+ heart-rate chest strap, and a body-composition scale.

Yes. Calena is a real US business operating from 68 Hazelwood Dr, Jericho, New York 11753. Orders, shipping, and support are handled by a real team you can reach by phone or email.

Our address is 68 Hazelwood Dr, Jericho, New York 11753, United States. We currently sell and ship within the US only.

The range stays focused on gear people actually use week to week for training at home. We ship it free inside the US, and questions get answered by a real person instead of a form letter.

It depends on the item. Yoga blocks come in cork or EVA foam, bands use woven fabric, and the weights, rings, rollers, and stations use the materials listed on each product page. Every listing spells out the materials and dimensions so you know exactly what arrives.

Yes. The measurements, weights, and materials shown on each page reflect the actual item. If something ever looks off, email info@calenawellness.com and we'll double-check it.

Much of the range works well for people just starting out — bands, blocks, rollers, and the walking pad are all approachable. Each product page lists the specs so it's easy to judge fit before ordering.

Check the dimensions and weight listed on the product page — those are the exact figures for each item. For weighted gear, starting lighter and adding as strength builds is a sensible approach. If a listing leaves a question open, send us a note and we'll help.

Add items to the cart, go to checkout, enter shipping and payment details, and confirm. Payment is charged at checkout, and an order confirmation is emailed right after.

We take Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All prices are in US Dollars (USD).

Yes. Payments run through a PCI-compliant, encrypted checkout, and Calena never stores full card numbers.

An order can be cancelled within 24 hours of placing it — email info@calenawellness.com with the order number. After that window it may already be in processing and can no longer be changed.

We ship within the United States only for now, and shipping is free on every order.

Orders are handled in 1–2 business days. On average they arrive within 7–11 business days, though delivery can take as long as 30–60 days depending on the item, the destination, and current demand.

A tracking number is emailed as soon as an order ships. Deliveries go out through USPS, UPS, and FedEx.

Most orders land inside the 7–11 business day average, but some items and destinations take longer — up to 30–60 days at the outside. If something seems stuck past that, email info@calenawellness.com with the order number and we'll look into it.

Returns are accepted within 30 days of delivery. To start one, email info@calenawellness.com with the order number and we'll send instructions. Items must be unused and in their original condition and packaging.

If an item arrives defective or damaged, the return is free. For any other reason — a change of mind — a $10 shipping and restocking fee applies and is deducted from the refund.

Email us with the order number and a photo, and we'll sort it out at no cost to you. Returns for defective or damaged items ship back free.

Once the returned item is received and inspected, the refund goes back to the original payment method. For change-of-mind returns, the $10 shipping and restocking fee is deducted from the amount.

Email info@calenawellness.com or call +1 929-391-7897. Either way, a real person on our team will help.

Customer service is open Monday through Friday, 9:00 AM–5:00 PM Eastern.

We reply within 1–2 business days. Including the order number in your message helps us sort things out faster.